FAQ
Frequently Asked Questions
Production & Lead Times
How long does it take to make my order?
All our leather goods are handmade to order in our workshop. Please allow 5–10 business days for production before your order is dispatched. During busy periods this may be slightly longer — we'll always keep you informed.
Shipping
Do you offer free shipping?
Yes! We offer free shipping on all UK orders. International orders are shipped at a flat rate of £7, regardless of order size.
How long does delivery take?
Once dispatched, UK orders typically arrive within 2–4 business days. International delivery times vary by destination but are generally 7–14 business days.
Do you ship worldwide?
Yes, we ship internationally. International shipping is a flat rate of £7 per order.
Materials
What leather do you use?
We use only Italian full grain leather — the highest quality grade of leather available. Full grain leather retains the natural surface of the hide, making each piece unique. It develops a beautiful patina over time, meaning your piece will only look better with age and use.
Is your leather ethically sourced?
Our leather is sourced from reputable Italian tanneries that adhere to strict environmental and ethical standards.
Leather Care
How do I care for my leather goods?
Proper care will keep your leather looking beautiful for years to come. We've put together a detailed guide covering everything you need to know — from conditioning to protecting against moisture.
Read our full leather care guide →
Personalisation
Can I personalise my order?
Yes, we offer personalisation free of charge. Please add your initials to your order. For further personalisation, please contact us. Contact us
Returns & Exchanges
What is your returns policy?
Because all our items are handmade to order, we are unable to accept returns or exchanges on personalised items. For non-personalised items, please contact us within 14 days of receiving your order if you have any issues and we'll do our best to make it right.
What if my item arrives damaged?
We take great care in packaging every order, but if your item arrives damaged or faulty, please get in touch with us straight away with photos and we will resolve it promptly.
Still Have Questions?
We'd love to hear from you. Contact us and we'll get back to you as soon as possible.